> For the complete documentation index, see [llms.txt](https://docs.kinesis.network/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.kinesis.network/support.md).

# Support

Get help with deployments, integrations and compute operations.

Email <support@kinesis.network> for account, deployment and infrastructure questions. For community discussion, join the [Kinesis Discord](https://discord.gg/ur9g7EctPt).

## Help us reproduce the issue

Include the operation you attempted, the time and time zone, the app or project ID, and the behavior you expected. For API or MCP failures, add the error code and request ID if one was returned.

A short, redacted log excerpt or minimal request example helps. Remove API keys, access tokens, passwords, payment information and environment variable secrets before sharing it.

## Useful starting points

| Issue                                             | Guide                                                                                                                                                                       |
| ------------------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| App will not start, or an endpoint is unavailable | [Monitor and troubleshoot](/getting-started/running-llms-with-kinesis-network/monitoring-apps.md)                                                                           |
| API authentication or missing permissions         | [Authentication and scopes](/api/authentication.md)                                                                                                                         |
| API error or failed asynchronous operation        | [Errors and recovery](/api/errors.md)                                                                                                                                       |
| MCP client cannot connect or cannot see a tool    | [Connect an MCP client](/mcp/connect.md)                                                                                                                                    |
| Choosing or contributing infrastructure           | [Compute options](/getting-started/running-llms-with-kinesis-network/understanding-compute-sources.md) · [Provider guide](/getting-started/kinetization-of-idle-compute.md) |


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